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So with that in mind, let’s see what these live chat services had to offer.is designed to be an all-in-one tool for customer communication.In the years that have passed since businesses started adding live chat features to their websites, the options have drastically improved.And while that means you can now provide a much better experience to your visitors, it also means that customers demand even faster responses and mobile-friendly options.The Verdict For users looking for a basic live chat option, it might not be necessary to go with a robust platform like Intercom.But for businesses looking to upgrade to an industry-leading customer support platform, it’s a great choice.Then, since each site naturally has their own live chat program installed, I used them to engage with the companies and look for clarification on their tools’ features.
This can cut down on the time your team spends answering basic questions.
An effective live chat tool needs to be intuitive it is for chat operators to use, and responsive to both visitors and customers seeking more information or needing help with an order.
But if you’ve looked into adding this feature to your site, you’re aware that can be difficult to know which of the dozens of live chat products out there is right for your business.
I tested these programs in much the same way as a potential customer would.
I installed them where possible, to get the perspective from a site owner’s point of view.