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For those members who can't pay their subscription up front, they also offer installment payment plans.
These higher subscription costs have the double effect of chasing away less-than-serious daters and, as a result, keeping membership on e Harmony relatively low-15.5 million compared to the 21.5 million members on or the 25 million on Zoosk.
In their defense, e Harmony claims to use this information to improve their services or to contribute to studies or similar companies.
They don't typically use this information on an individual basis but gather data from a huge number of online daters to look for trends and patterns.
Alexandra is a content management intern for Best Company.
As she finishes up her degree in English and editing, she spends her free morsels of time rock climbing and hiking.
e Harmony's customer service team replied: If you've looked at enough complaints about online dating sites and the customer service responses to those complaints, you know that this kind of patience and generosity is uncommon.
You never want to have to take a problem to customer service.
This is especially true about most online dating services, where customer service ranges from non-existent to downright hostile. In our survey of all the billing related concerns that were filed with the Better Business Bureau (BBB) in the last year against e Harmony, their customer service team showed uncommon care and patience with customer billing concerns, even when the problem was due to the member's negligence.
If you aren't ready to settle down with one person, if you just want to play around and keep your love life casual, e Harmony is not the dating site for you.
You should also know that although e Harmony claims that their formula is scientifically proven, a fair number of critics have questioned this claim.